TERMS & POLICIES

Cancellation Policy

PLAY reserves the right to cancel classes that are under-enrolled. Participants will be given full or prorated refund equivalent to the value of all unused classes. PLAY also reserves the right to modify classes and staff assignment as necessary at its sole discretion. PLAY may delay opening or cancel classes due to inclement weather and will notify class participants at the earliest convenience. A make-up class will be granted if this should occur. Class Refund Policy PLAY will issue a full refund of paid tuition if cancelled prior to the first class. PLAY will refund 50% after the first class, 25% after the second class and no refund will be granted thereafter. At its discretion, PLAY may issue a full refund after first use of the Play Space should you wish to cancel your membership. Members may freeze membership for a maximum of 2 months. All refunds will be in the form of store credit or a bank check. Open Play Membership Refund Policy At its discretion, PLAY may issue a full refund after first use of the Play Space should you wish to cancel your membership. A $50 cancellation fee will apply to monthly membership, unless in instances of a noted medical issue. 10-packs are non-refundable. Members may freeze membership for a maximum of 2 months. All refunds will be in the form of store credit or a bank check.



Attendance and Make-up Classes

PLAY allows a maximum of 2 make-up classes during the current semester. Unscheduled absences do NOT qualify for make-ups. Please note that all make-up classes must be taken during the current semester and no make-up classes will transfer to the following semester. Only absences of which PLAY is notified in advance (24 hours) qualify for make-ups. Make-up classes are subject to availability. No refunds will be given for missed or unused make-up classes.



General Class Information

All classes have a maximum of 16 students depending on the class program requirements and require the presence of a parent/caregiver in the classroom unless noted as drop off. Rules for parents/caregivers inside the classroom include one caregiver per child; no phones allowed; food, drinks or siblings not allowed in the classroom unless registered for the class. Any additional guests of registered student will be accommodated with advance approval of PLAY management. When registered for a particular class day and time, the student must continue to attend the same class day and time (unless it is a make-up class with 24 hours advance notification) or unless any special arrangement has been made with PLAY management. Children enrolled in drop-off classes must be escorted to and from classrooms by their parent/caregiver. Parents/caregivers with children enrolled in drop-off classes must remain on the premises at all times while their child is present. Only select classes are available for drop-off. Students who have met the following criteria are eligible for drop-off classes:

  • Are at least 3 years of age • Potty trained • Comfortable with separation • Have signed the drop-off waiver • Caregivers remain on premises during the entire duration of the class



GENERAL RULES

Cancellation Policy

PLAY reserves the right to cancel classes that are under-enrolled. Participants will be given full or prorated refund equivalent to the value of all unused classes. PLAY also reserves the right to modify classes and staff assignment as necessary at its sole discretion. PLAY may delay opening or cancel classes due to inclement weather and will notify class participants at the earliest convenience. A make-up class will be granted if this should occur. Class Refund Policy PLAY will issue a full refund of paid tuition if cancelled prior to the first class. PLAY will refund 50% after the first class, 25% after the second class and no refund will be granted thereafter. At its discretion, PLAY may issue a full refund after first use of the Play Space should you wish to cancel your membership. Members may freeze membership for a maximum of 2 months. All refunds will be in the form of store credit or a bank check. Open Play Membership Refund Policy At its discretion, PLAY may issue a full refund after first use of the Play Space should you wish to cancel your membership. A $50 cancellation fee will apply to monthly membership, unless in instances of a noted medical issue. 10-packs are non-refundable. Members may freeze membership for a maximum of 2 months. All refunds will be in the form of store credit or a bank check.



Attendance and Make-up Classes

PLAY allows a maximum of 2 make-up classes during the current semester. Unscheduled absences do NOT qualify for make-ups. Please note that all make-up classes must be taken during the current semester and no make-up classes will transfer to the following semester. Only absences of which PLAY is notified in advance (24 hours) qualify for make-ups. Make-up classes are subject to availability. No refunds will be given for missed or unused make-up classes.



General Class Information

All classes have a maximum of 16 students depending on the class program requirements and require the presence of a parent/caregiver in the classroom unless noted as drop off. Rules for parents/caregivers inside the classroom include one caregiver per child; no phones allowed; food, drinks or siblings not allowed in the classroom unless registered for the class. Any additional guests of registered student will be accommodated with advance approval of PLAY management. When registered for a particular class day and time, the student must continue to attend the same class day and time (unless it is a make-up class with 24 hours advance notification) or unless any special arrangement has been made with PLAY management. Children enrolled in drop-off classes must be escorted to and from classrooms by their parent/caregiver. Parents/caregivers with children enrolled in drop-off classes must remain on the premises at all times while their child is present. Only select classes are available for drop-off. Students who have met the following criteria are eligible for drop-off classes:

  • Are at least 3 years of age • Potty trained • Comfortable with separation • Have signed the drop-off waiver • Caregivers remain on premises during the entire duration of the class



MEMBERSHIP & CLASS POLICIES

Summer Camp Policies

Children who meet the following criteria are invited to join PLAY Summer Camp: At least 2.5 years of age before his/her first day of camp

  • Potty trained
  • Comfortable with separation
  • Communicates in EnglisH
Picking Up and Dropping Off
  • Children enrolled in camp must be escorted to and from the playground by their parent/caregiver
  • Parents/caregivers must sign in and out with the front desk daily at drop-off and pick-up
  • For security purposes, PLAY must be notified 24 hours in advance if there will be an alternate person approved to pick-up
  • Camp starts at 9am sharp. Parents/caregivers must remain with campers until at least 8:45 AM. EARLY DROP OFF IS AVAILABLE FOR ADDITIONAL WEEKLY CHARGE.
  • The camp dismisses at 3pm. Caregivers should arrive 15 minutes prior. PLAY reserves the right to charge a late fee of $15 per 15 minutes after scheduled dismissal time.
Preparing for Camp
  • Children enrolled in camp are required to bring socks, sneakers and comfortable clothing.
  • Children enrolled in camp should bring a change of clothes (including top, bottom, underwear and socks) every day (some cubby space may be provided for the week).
  • Please apply sunscreen prior to start of camp daily, and leave extra sunscreen in case it needs to be re-applied.
  • A child enrolled in the Renaissance Kids program is required to bring his/her own pre-packaged lunch to camp each day and any drinks or water in spill-proof containers. Please DO NOT send your child with foods containing NUTS, we are nut-free facility. No candy, food with unusually high level of strong spices (smells), or chewing gum unless recommended by a doctor or for religious purposes.
Changes
  • Daily and weekly schedule of classes and staff may be modified at the sole discretion of PLAY. Weather may affect outdoor activities.
Cancellation and Refunds
  • A payment in full is required for PLAY Summer Camp to be guaranteed a spot.
  • A 25% cancellation fee applies to all reservations.
  • For cancellations made between 30 and 15 days prior to the camp start date, you will receive a 50% refund.
  • For cancellations 2 weeks or less from the first day of camp, there will be no refunds made. However, for cancellations due to a medical emergency, a 50% of the total amount can be applied to other products & services at PLAY for up to 6 months.
  • Any refund is by check. 4% credit card fee billed by merchant bank to PLAY will be charged on all refunds.
Make-ups
  • There will be no refunds provided for missed days of camp. Campers signed up for more than 2 weeks or 8 days of camp will be given 1 make-up day for every 2 weeks of camp; for a total of 2 make-up days per full 4 weeks of camp.
Safety and Illness
  • For the safety of all campers, please do keep sick children at home. If a child is too sick to play or complains of an ailment, or appears in distress, PLAY reserves the right to send the child home. If a child has an allergy that requires an epipen, or a medical condition that requires constant vigilance, a guardian should remain within 5 minutes of PLAY premises at all times.
Food, Allergies and Outside Items
  • PLAY requests that all members, their children, caregivers and guests be forewarned that no allergy-risk foods containing nuts, nut ingredients or derivatives, be brought into our premises.
  • PLAY also discourages bringing food into the facility that are deemed choking hazards including but not limited to popcorn, whole grapes, small cherry tomatoes, hard candies, round lollipops, raw carrots, fruit skins, seeds, peanuts or other nuts.
  • PLAY strictly prohibits any small toys, jewelry or other choking hazards that may put babies at risk to be brought into common areas including the classrooms, playground or café.
  • Please see additional rules listed in the General Safety Rules Section.
Photo Release
  • Camp participants and their classwork may be photographed and posted on our website or social media account, or used in PLAY’s promotional materials. Please see above Photo Policy.
Emergency
  • Please see above Emergency Policies and Procedures within the General Rules section.



Birthday Party Policies

  • $200 non-refundable booking deposit is required to hold the date and time of your party.
  • Payment 50% of total payment is required 20 days before the date of the party. Payment in full is required 10 days before the date of the party. Any adjustments due must be paid prior to the start of your party.
  • Guest Count must be submitted no later than 7 days prior to the date of the party.
  • Additional rules and policies apply.



After School Policies

For more information, please see the After School Program FAQ.



OTHER POLICIES