FREQUENTLY ASKED QUESTIONS

What is the Safe and Sanitized Campus Wash and Fold Laundry Service™ in a Nutshell?

---

Safe and Sanitized Campus Wash and Fold Laundry Service ™ provides a Unique Wash and Fold Laundry Service Program for Busy Students, Staff and Faculty at 12 Major University and College Campuses in Washington, DC, Suburban Maryland, and Northern Virginia. Our Service covers Dorms, Offices, and On Campus and Off Campus Student Housing. Our Dedicated and Experienced Staff observe a Safe and Sanitized Wash and Fold Process from Start to Finish by Strictly observing CDC Guidelines, Social Distancing, and Up to Date Health Regulations Protocols of Each College and University Campus we serve.

---

What is the Frequency of Your Service?

---

CampusWashandFold.com’s Unique Wash and Fold Laundry Service Program is a Weekly Service. Our Campus Ambassadors drop off your Clean Garment Bag and at the same time Pick Up your Dirty Garment Bag. You choose a Time and Day of the Week that is most Suitable for your weekly schedule.

---

Which Plan should I choose? Which Plan is Most Popular on Campus?

---

CampusWashandFold.com’s Semester Plan is the most popular plan among our customers. But you can choose whatever Plan is most Suitable for You.

---

When Do I Pay for My Plan?

---

Similar to your Meal Plan or Class Registration, you pay for your Desired Campus Wash and Fold Plan at the beginning. Invoices are e-mailed to you or anybody you wish: parents, grandparents, friends, etc.

---

How do I get my Unique Bags and Personalized Name Tags?

---

You will get Two Heavy Duty CampusWashandFold.com Bags with your Unique Personalized Tags from our Campus Ambassadors or our Truck shortly after you sign up for your Desired Plan.

---

When and where can I connect to the Campus Wash and Fold Ambassadors?

---

When you start your Campus Life, you will see our Campus Ambassadors both On and Off Campus and outside Residence Halls, Dormitories, Sororities, and Fraternities. Our service trucks are stationed throughout campus Monday through Friday from 11:00 am to 7:30 pm. They are waiting to take dirty clothes or return clean ones to you. You can use whatever truck you wish. But a couple days each week it will be moved near your residence hall. The exact times and truck locations are posted online. You may live in a residence where lobby service is available. If so, there is a spot you can drop-off and pick-up orders at that location.

---

How do you Process My Laundry?

---

Our Experienced CampusWashandFold.com Experts use a 6-Step Process of Excellence to handle Your Garments. Taking care of your garments is our utmost priority. Our Campus Wash and Fold Experts are Diligent, Detail Oriented, Precise, and Particular. We have developed a 6-Step Process with the goal of taking care of your garments better than your own Mom. 1. We Scan and Track Your Personal Bags. Your garments are your Personal Items and Important to you. Therefore, we take care of them and track them from the beginning to the end. Our Modern Tracking System every step of the way tracks your Unique Personal Name Tags and Your Laundry Bags. 2. We Even Check Your Pockets before we process Your Garments Whether its loose change, Ink Pen or Lipstick, leaving things in our pockets is something we all do. Therefore our trained staff thoroughly checks your pockets to remove any foreign objects. 3. We use Bio-Degradable Detergents, and Cleansers. We use Bio-Degradable Eco-Friendly Detergents and Fabric Softeners to process Your Garments. 4. We Sort Your Garments Our Campus Wash and Fold Experts will sort Your Garments and separate Your Color and White Items. Then they will wash and dry them in Dedicated Washers and Dedicated Dryers. 5. We Even Match Your Socks in Pairs Our Campus Wash and Fold Experts will even match and fold your socks. 6. Professional Folding and Packaging After your clothes are dry, we pull them from the dryer immediately, Fluff and Fold, and Package Nice and Neat, just like Grandma did in the old days.

---

How can I become a Campus Ambassador? Earn Extra Cash and be part of a Big Brand Opportunity?

---

If you are Positive, Reliable, and Organized you can join our team.
Our Campus Ambassadors are extremely Pleasant, Positive, and Jovial who have the best job on campus and their main duty is to interact with students, faculty, and staff who use our service.
Our Campus Ambassadors explain our Unique Regular Weekly Laundry Service and engage customers who drop off and pick up their laundry.
The Campus Ambassador Job is Probably the Highest Paying Student job on Campus; With Complimentary Laundry Service. and Big Brand Opportunities.
CampusWashandFold.com has plans of franchising throughout the United States and Canada, so you can be part of a Big Thing.

---

What schools do you pick up from?

---

PLAY Kids staff collects students from: PS 31, PS 110, PS 132, & PS 34 at 2:30 PM each afternoon. School pick is an option parents can choose upon registration for an additional $10 per day.

---

Will my child be walking or taking mass transit?

---

Brooklyn is for walking! All our pick up locations are a quick trot from PLAY Kids. Educators and PLAY staff meet and escort student by foot to PLAY each afternoon. As with all we do - we PLAY it safe. Walking together as a group is an excellent opportunity to reinforce street safety skills such as paying attention, being mindful of other pedestrians, patiently waiting for others, and vigilant crosswalk crossing.

---

What about the weather? Rain, snow, sleet, and temperature extremes - how does that affect pickups and outside PLAY?

---

Weather can’t dampen our PLAY day! However, it is essential that parents properly prepare students for weather conditions and seasonal changes. Staff will do all they can to make sure the trip is pleasant. However, we do ask parents to prepare their child’s clothing and gear (umbrella, footwear, etc) in coordination with the daily forecast. Outdoor playtime is reserved for warmer, drier days. Other afternoons we laugh and sing indoors, regardless of the precipitation or troubling thermostat readings.

---

Help! I am running late? What happens now?

---

No sweat! PLAY Kids after school program and open play ends at 6 PM. To accommodate busy and unpredictable life and work schedules (we get it - we are parents too!), PLAY offers late pickup until 7 PM for an additional $15. Late Pick up can be arranged on an as-needed basis within 24 hours notice please. Late night pick up is to be paid at the time the parent arrives, or in advance.

---

What is the PLAY Kids After School refund policy?

---

Full refunds are available for after school enrichment up to two weeks before the start of the semester. Between two weeks and the start of the given semester, a 50% refund is available. Refund conditions are based upon enrollment, not attendance. Refunds or a proration cannot be granted for absences due to illness or vacation. Refunds will be considered in the case of overpayments or fees paid after the cancellation notice (please allow two weeks). There will be no refund in the event that your child is suspended or discharged from the program. 50% of refund is returned to original form of payment, remaining percentage is issued in the form of PLAY Kids credit. Credit valid for up to 3 months.

---

Unforeseen mid-semester removal or extended absence:  My child needs to pause or end their participation in the program - please assist!

---

Bummer! Occasional absences happen - we get it! To accommodate this scheduling shake ups, PLAY Kids extends TWO make up classes to every registering family.

---

Registration timing: When can I register? How early? How late? Deadlines for payment, documentations, more…?

---

Early registration has MANY advantages. PLAY caps classes. Interested families are encouraged to save their spot as early as they are able. Early Bird registration deals occur at the start of each semester - save cash, save your spot, preserve precious piece of mind.

---

Does PLAY Kids accept payment in installments? Is there a late payment policy/penalty?

---

PLAY Kids DOES offer installment payments. There is an additional $15 per week a payment is late. Bounced check fee is $25.

---

I want to upgrade to the 5 day After School program: What are the mid semester arrangements?

---

Sure thing! Simply contact us for mid semester prorate options - we’ll get you PLAYing straight away.

---

Does PLAY offer any sibling pro-rated options? Gift Certificates? Ongoing or one-time discounts, deals and specials?

---

Bring the whole family! PLAY Kids after school program offers a 10% sibling discount. As well as an array of eye popping, irresistible, PLAYful wallet friendly perks and packages: 10% off Early Bird Enrollment 10% off Birthday parties 10% off mini-day camps throughout the year (MLK Day, Lunar New Year, etc.) 10% off Summer Camp (Sells out EVERY Season!) Movie Night/Date Nights - 1 free movie night per semester *** 20% maximum discounts per family per semester

---

May I make up a missed day or lesson?

---

Kids get sick, we get it. Every registration includes 2 make up class options per semester.

---

How can I contact my child’s teacher? Will I receive updates from teaching staff?

---

You can contact any teacher, administrative or executive staff by calling or emailing the school. Education and enrichment educators do send periodic updates via email to families. Also, the school as a whole also sends news and noteworthy e-Newsletters. Parents are welcome to reach out independently as well - whatever the issue, ask, or concern we are open.

---

How is feedback offered? Shared or heard? End of semester check-ins?

---

Those who seek to offer feedback and updates on and for specific reasons not addressed in general communication are invited to call or email the school, and/or arrive early for possible short discussion with staff. For longer conversations, calling or emailing to set a focused time is optimal. We treasure your input.

---

What will my child learn at PLAY Kids?

---

Two answers here:

1. Fitness, Dance, Robotics, Music, Visual Art and French
2. Life skills like mindfulness, cooperation, listening, self-awareness, sharing and compromise, kindness, communication, community conscious and infinitely more.

PLAY Kids staff and leadership hold a long, successful track record for quality enrichment focused, academically enhancing education and classes, as well as teaming with parents and families to raise generations of warm, confident, happy kids.

Test-prep box checking is NOT what we do: we enhance, support, and build creative thinkers, stellar students, and well rounded JR global citizens.

---

Is homework time factored into the daily schedule?

---

Ah homework - that “laundry of the school day” a necessary, effective weekly “chore” that too often receives a bad rep. Never fear - PLAY’s monitored homework time for older children reframes independent style and reduces the tired late night stress of combing through handouts at the dinner table. After snacks and enrichment classes - students in the afterschool enrichment program can commit to quiet school work before returning to the PLAY space.
Assistance with French devoirs (aka Homework)? Just say “s'il vous plaît”! Francophone help is in the HOUSE!

---

How is discipline addressed?

---

Each and every member of our PLAY Kids community is equally responsible for upholding PLAY standards of a safe, respectful, and welcoming environment. Though there are rules and a daily schedule at our school - enforcement is less a focus then a commitment to uphold and participate in a flow of the day and positive peer interaction. PLAY teaches students in a wide variety of enrichment offerings - dance, robotics, fitness, literature, drama, and more - as well as socially conscious life skills such as kindness, listening, and cooperation. In the event that there is a cause for an occurrence or pattern to be addressed - PLAY staff shall do so in a manner that mirrors the inclusive and communicative atmosphere we teach our students. Parents are invited to participate in the cohesion of our school. Each of us learning, growing, and improving together.

---

What schools do you pick up from?

---

PLAY Kids staff collects students from: PS 31, PS 110, PS 132, & PS 34 at 2:30 PM each afternoon. School pick is an option parents can choose upon registration for an additional $10 per day.

---

Will my child be walking or taking mass transit?

---

Brooklyn is for walking! All our pick up locations are a quick trot from PLAY Kids. Educators and PLAY staff meet and escort student by foot to PLAY each afternoon. As with all we do - we PLAY it safe. Walking together as a group is an excellent opportunity to reinforce street safety skills such as paying attention, being mindful of other pedestrians, patiently waiting for others, and vigilant crosswalk crossing.

---

What about the weather? Rain, snow, sleet, and temperature extremes - how does that affect pickups and outside PLAY?

---

Weather can’t dampen our PLAY day! However, it is essential that parents properly prepare students for weather conditions and seasonal changes. Staff will do all they can to make sure the trip is pleasant. However, we do ask parents to prepare their child’s clothing and gear (umbrella, footwear, etc) in coordination with the daily forecast. Outdoor playtime is reserved for warmer, drier days. Other afternoons we laugh and sing indoors, regardless of the precipitation or troubling thermostat readings.

---

Help! I am running late? What happens now?

---

No sweat! PLAY Kids after school program and open play ends at 6 PM. To accommodate busy and unpredictable life and work schedules (we get it - we are parents too!), PLAY offers late pickup until 7 PM for an additional $15. Late Pick up can be arranged on an as-needed basis within 24 hours notice please. Late night pick up is to be paid at the time the parent arrives, or in advance.

---

What is the PLAY Kids After School refund policy?

---

Full refunds are available for after school enrichment up to two weeks before the start of the semester. Between two weeks and the start of the given semester, a 50% refund is available. Refund conditions are based upon enrollment, not attendance. Refunds or a proration cannot be granted for absences due to illness or vacation. Refunds will be considered in the case of overpayments or fees paid after the cancellation notice (please allow two weeks). There will be no refund in the event that your child is suspended or discharged from the program. 50% of refund is returned to original form of payment, remaining percentage is issued in the form of PLAY Kids credit. Credit valid for up to 3 months.

---

Unforeseen mid-semester removal or extended absence:  My child needs to pause or end their participation in the program - please assist!

---

Bummer! Occasional absences happen - we get it! To accommodate this scheduling shake ups, PLAY Kids extends TWO make up classes to every registering family.

---

Registration timing: When can I register? How early? How late? Deadlines for payment, documentations, more…?

---

Early registration has MANY advantages. PLAY caps classes. Interested families are encouraged to save their spot as early as they are able. Early Bird registration deals occur at the start of each semester - save cash, save your spot, preserve precious piece of mind.

---

Does PLAY Kids accept payment in installments? Is there a late payment policy/penalty?

---

PLAY Kids DOES offer installment payments. There is an additional $15 per week a payment is late. Bounced check fee is $25.

---

I want to upgrade to the 5 day After School program: What are the mid semester arrangements?

---

Sure thing! Simply contact us for mid semester prorate options - we’ll get you PLAYing straight away.

---

Does PLAY offer any sibling pro-rated options? Gift Certificates? Ongoing or one-time discounts, deals and specials?

---

Bring the whole family! PLAY Kids after school program offers a 10% sibling discount. As well as an array of eye popping, irresistible, PLAYful wallet friendly perks and packages: 10% off Early Bird Enrollment 10% off Birthday parties 10% off mini-day camps throughout the year (MLK Day, Lunar New Year, etc.) 10% off Summer Camp (Sells out EVERY Season!) Movie Night/Date Nights - 1 free movie night per semester *** 20% maximum discounts per family per semester

---

May I make up a missed day or lesson?

---

Kids get sick, we get it. Every registration includes 2 make up class options per semester.

---

What schools do you pick up from?

---

PLAY Kids staff collects students from: PS 31, PS 110, PS 132, & PS 34 at 2:30 PM each afternoon. School pick is an option parents can choose upon registration for an additional $10 per day.

---

Will my child be walking or taking mass transit?

---

Brooklyn is for walking! All our pick up locations are a quick trot from PLAY Kids. Educators and PLAY staff meet and escort student by foot to PLAY each afternoon. As with all we do - we PLAY it safe. Walking together as a group is an excellent opportunity to reinforce street safety skills such as paying attention, being mindful of other pedestrians, patiently waiting for others, and vigilant crosswalk crossing.

---

What about the weather? Rain, snow, sleet, and temperature extremes - how does that affect pickups and outside PLAY?

---

Weather can’t dampen our PLAY day! However, it is essential that parents properly prepare students for weather conditions and seasonal changes. Staff will do all they can to make sure the trip is pleasant. However, we do ask parents to prepare their child’s clothing and gear (umbrella, footwear, etc) in coordination with the daily forecast. Outdoor playtime is reserved for warmer, drier days. Other afternoons we laugh and sing indoors, regardless of the precipitation or troubling thermostat readings.

---

Help! I am running late? What happens now?

---

No sweat! PLAY Kids after school program and open play ends at 6 PM. To accommodate busy and unpredictable life and work schedules (we get it - we are parents too!), PLAY offers late pickup until 7 PM for an additional $15. Late Pick up can be arranged on an as-needed basis within 24 hours notice please. Late night pick up is to be paid at the time the parent arrives, or in advance.

---

What is the PLAY Kids After School refund policy?

---

Full refunds are available for after school enrichment up to two weeks before the start of the semester. Between two weeks and the start of the given semester, a 50% refund is available. Refund conditions are based upon enrollment, not attendance. Refunds or a proration cannot be granted for absences due to illness or vacation. Refunds will be considered in the case of overpayments or fees paid after the cancellation notice (please allow two weeks). There will be no refund in the event that your child is suspended or discharged from the program. 50% of refund is returned to original form of payment, remaining percentage is issued in the form of PLAY Kids credit. Credit valid for up to 3 months.

---

Unforeseen mid-semester removal or extended absence:  My child needs to pause or end their participation in the program - please assist!

---

Bummer! Occasional absences happen - we get it! To accommodate this scheduling shake ups, PLAY Kids extends TWO make up classes to every registering family.

---

Registration timing: When can I register? How early? How late? Deadlines for payment, documentations, more…?

---

Early registration has MANY advantages. PLAY caps classes. Interested families are encouraged to save their spot as early as they are able. Early Bird registration deals occur at the start of each semester - save cash, save your spot, preserve precious piece of mind.

---

Does PLAY Kids accept payment in installments? Is there a late payment policy/penalty?

---

PLAY Kids DOES offer installment payments. There is an additional $15 per week a payment is late. Bounced check fee is $25.

---

I want to upgrade to the 5 day After School program: What are the mid semester arrangements?

---

Sure thing! Simply contact us for mid semester prorate options - we’ll get you PLAYing straight away.

---

Does PLAY offer any sibling pro-rated options? Gift Certificates? Ongoing or one-time discounts, deals and specials?

---

Bring the whole family! PLAY Kids after school program offers a 10% sibling discount. As well as an array of eye popping, irresistible, PLAYful wallet friendly perks and packages: 10% off Early Bird Enrollment 10% off Birthday parties 10% off mini-day camps throughout the year (MLK Day, Lunar New Year, etc.) 10% off Summer Camp (Sells out EVERY Season!) Movie Night/Date Nights - 1 free movie night per semester *** 20% maximum discounts per family per semester

---

May I make up a missed day or lesson?

---

Kids get sick, we get it. Every registration includes 2 make up class options per semester.

---