FREQUENTLY ASKED QUESTIONS

Every child is unique. Each family is specific and special. We invite parents to inquire on an individual basis about any concern or question they have.  PLAY Kids is a community, a safe space for all our students and neighbors.

 

To aid current and prospective families best explore and understand PLAY Kid a bit better - we share some frequent questions and feedback received.

 

Not finding your answer? Let us know, we are all ears - doing what it takes to get you PLAYing with us!

Best PLAY Space Practices (Dress code, Food policies and more):

My child has a nut allergy - how allergy secure is PLAY?


So many in our child and adult community need be cautious to avoid nuts. To keep everyone at PLAY safe - we choose to just say “no” to nuts on the premises. If you or your child is allergic, do be aware we do not check or inspect bags. Thus if there is a particular sensitivity or concern, please speak to staff and do be sure we have access to necessary emergency precautions and procedures.




Sick child policy?


If a child expresses or demonstrates feeling less than tip-top, PLAY staff will contact the parent or guardian ASAP. Please do be sure to share relevant, up-to-date contact information for this and other purposes. Upon school pick up should the child’s school or teach inform us that a student is unwell, the parent or designated emergency contact will be reached when the child arrives at PLAY. Please take measures to pick up your child early should this occur. The under-the-weather child will wait in quiet play until they are picked up and taken home for family-time TLC




Sick day absences and makeups?


Each registering family enjoys TWO make up classes as part of their enrollment package.




Do you or can you administer First Aid and what does that entail?


All staff working with and around children is CPR and basic First Aid trained. Outside of lifesaving measures - we have band-aides, ice packs, reassurance, and consultations on hand. Any mishap or boo-boo is reported to parents immediately




What is your health policy during the pandemic?


PLAY follows strictly enforced pandemic precautions that include wearing a face mask requirement, social distancing, temperature check at the entrance, check-in forms. The space is cleand and disinfected multiple times a day. Hand sanitzers, disinfecting wipes are provided. For more information please check our Pandemic Handbook.





Medical Concerns & Emergencies

My child has a nut allergy - how allergy secure is PLAY?


So many in our child and adult community need be cautious to avoid nuts. To keep everyone at PLAY safe - we choose to just say “no” to nuts on the premises. If you or your child is allergic, do be aware we do not check or inspect bags. Thus if there is a particular sensitivity or concern, please speak to staff and do be sure we have access to necessary emergency precautions and procedures.




Sick child policy?


If a child expresses or demonstrates feeling less than tip-top, PLAY staff will contact the parent or guardian ASAP. Please do be sure to share relevant, up-to-date contact information for this and other purposes. Upon school pick up should the child’s school or teach inform us that a student is unwell, the parent or designated emergency contact will be reached when the child arrives at PLAY. Please take measures to pick up your child early should this occur. The under-the-weather child will wait in quiet play until they are picked up and taken home for family-time TLC




Sick day absences and makeups?


Each registering family enjoys TWO make up classes as part of their enrollment package.




Do you or can you administer First Aid and what does that entail?


All staff working with and around children is CPR and basic First Aid trained. Outside of lifesaving measures - we have band-aides, ice packs, reassurance, and consultations on hand. Any mishap or boo-boo is reported to parents immediately




What is your health policy during the pandemic?


PLAY follows strictly enforced pandemic precautions that include wearing a face mask requirement, social distancing, temperature check at the entrance, check-in forms. The space is cleand and disinfected multiple times a day. Hand sanitzers, disinfecting wipes are provided. For more information please check our Pandemic Handbook.





Teacher/Parent Communication

Help! I am running late? What happens now?


PLAY Kids remote learning program dismisses at 2 PM. Caregivers should arrive 15 minutes prior. PLAY / LFBK reserves the right to charge a late fee of $15 per 15 minutes after scheduled dismissal time.




What is the PLAY Remote Learning refund policy?


Full refunds are available up to two weeks before the start of the semester. Between two weeks and the start of the given semester, a 50% refund is available. Refund conditions are based upon enrollment, not attendance. Refunds or a proration cannot be granted for absences due to illness or vacation. Refunds will be considered in the case of overpayments or fees paid after the cancellation notice (please allow two weeks). There will be no refund in the event that your child is suspended or discharged from the program. 50% of refund is returned to original form of payment, remaining percentage is issued in the form of PLAY Kids credit. Credit valid for up to 3 months. Should Play Kids facility need to remain closed in accordance with state and federal guidelines, future sessions will be rescheduled. The current monthly payment will be issued as a credited gift card. The gift card credit will be estimated according to the days of closure.




Registration timing: When can I register? How early? How late? Deadlines for payment, documentations, more…?


You may choose one day or up to five days a week. You can register for single sessions or commit to 10 drop off sessions monthly.
WE WILL ONLY ACCEPT REGISTRATIONS MADE IN ADVANCE (at least 7 days in advance for the upcoming week).




I want to upgrade to the After School program: Is it an option?


Sure thing! Simply contact us or just check our website for programs available currently.




Does PLAY offer any sibling pro-rated options? Gift Certificates? Ongoing or one-time discounts, deals and specials?


Bring the whole family! PLAY Kids programs offers a 10% sibling discount. As well as an array of eye popping, irresistible, PLAYful wallet friendly perks and packages: 10% off Multiday Registration for After School Program 10% off 10 Session Remote Learning Pack 10% off Birthday parties *** 20% maximum discounts per family per semester




May I make up a missed day or lesson?


No make up classes are available for Remote Learning program.




What equipment is required for Remote Learning?


We require that children will bring their laptops/tablets, chargers, headphones, list of logins/passwords as well as remote learning school instructions.





After School Program

My child has a nut allergy - how allergy secure is PLAY?


So many in our child and adult community need be cautious to avoid nuts. To keep everyone at PLAY safe - we choose to just say “no” to nuts on the premises. If you or your child is allergic, do be aware we do not check or inspect bags. Thus if there is a particular sensitivity or concern, please speak to staff and do be sure we have access to necessary emergency precautions and procedures.




Sick child policy?


If a child expresses or demonstrates feeling less than tip-top, PLAY staff will contact the parent or guardian ASAP. Please do be sure to share relevant, up-to-date contact information for this and other purposes. Upon school pick up should the child’s school or teach inform us that a student is unwell, the parent or designated emergency contact will be reached when the child arrives at PLAY. Please take measures to pick up your child early should this occur. The under-the-weather child will wait in quiet play until they are picked up and taken home for family-time TLC




Sick day absences and makeups?


Each registering family enjoys TWO make up classes as part of their enrollment package.




Do you or can you administer First Aid and what does that entail?


All staff working with and around children is CPR and basic First Aid trained. Outside of lifesaving measures - we have band-aides, ice packs, reassurance, and consultations on hand. Any mishap or boo-boo is reported to parents immediately




What is your health policy during the pandemic?


PLAY follows strictly enforced pandemic precautions that include wearing a face mask requirement, social distancing, temperature check at the entrance, check-in forms. The space is cleand and disinfected multiple times a day. Hand sanitzers, disinfecting wipes are provided. For more information please check our Pandemic Handbook.





Remote Learning Drop Off Day Camp

Help! I am running late? What happens now?


PLAY Kids remote learning program dismisses at 2 PM. Caregivers should arrive 15 minutes prior. PLAY / LFBK reserves the right to charge a late fee of $15 per 15 minutes after scheduled dismissal time.




What is the PLAY Remote Learning refund policy?


Full refunds are available up to two weeks before the start of the semester. Between two weeks and the start of the given semester, a 50% refund is available. Refund conditions are based upon enrollment, not attendance. Refunds or a proration cannot be granted for absences due to illness or vacation. Refunds will be considered in the case of overpayments or fees paid after the cancellation notice (please allow two weeks). There will be no refund in the event that your child is suspended or discharged from the program. 50% of refund is returned to original form of payment, remaining percentage is issued in the form of PLAY Kids credit. Credit valid for up to 3 months. Should Play Kids facility need to remain closed in accordance with state and federal guidelines, future sessions will be rescheduled. The current monthly payment will be issued as a credited gift card. The gift card credit will be estimated according to the days of closure.




Registration timing: When can I register? How early? How late? Deadlines for payment, documentations, more…?


You may choose one day or up to five days a week. You can register for single sessions or commit to 10 drop off sessions monthly.
WE WILL ONLY ACCEPT REGISTRATIONS MADE IN ADVANCE (at least 7 days in advance for the upcoming week).




I want to upgrade to the After School program: Is it an option?


Sure thing! Simply contact us or just check our website for programs available currently.




Does PLAY offer any sibling pro-rated options? Gift Certificates? Ongoing or one-time discounts, deals and specials?


Bring the whole family! PLAY Kids programs offers a 10% sibling discount. As well as an array of eye popping, irresistible, PLAYful wallet friendly perks and packages: 10% off Multiday Registration for After School Program 10% off 10 Session Remote Learning Pack 10% off Birthday parties *** 20% maximum discounts per family per semester




May I make up a missed day or lesson?


No make up classes are available for Remote Learning program.




What equipment is required for Remote Learning?


We require that children will bring their laptops/tablets, chargers, headphones, list of logins/passwords as well as remote learning school instructions.