FREQUENTLY ASKED QUESTIONS

Every child is unique. Each family is specific and special. We invite parents to inquire on an individual basis about any concern or question they have.  PLAY Kids is a community, a safe space for all our students and neighbors.

 

To aid current and prospective families best explore and understand PLAY Kid a bit better - we share some frequent questions and feedback received.

 

Not finding your answer? Let us know, we are all ears - doing what it takes to get you PLAYing with us!

Best PLAY Space Practices (Dress code, Food policies and more):

Does PLAY Kids have a dress code or policy?


Express yourself! Colors, patterns - bring it on! Kids are NEVER too young to start styling! PLAY welcomes all tiny fashionistas. As long as a child wears weather appropriate clothing they can freely move it, is clean, any language and images that are positive and age appropriate, and fabrics not so fine to require extra care or cautiousness - we’re good to go and get PLAYful. The open PLAY space is a shoe free/sock mandatory zone. There are secure cubbies for footwear and socks for purchase as needed. (Summertime sandals? Just pack an extra pair of socks for the day - your toes will thank us!)




Does PLAY provide snacks or can I pack one for my child?


100% Let’s chow down! Parents choice Brown bag family treats are super - PLAY offers refrigeration, as well as reheating options. Don’t let those leftovers go to waste! Busy morning? No time to pack? No worries! PLAY Kids presents two fun and health snack time selections:

  1. Simple snack sampler: 1 drink (punch, water or juice); a yummy fruit; bag-of-child’s-choice munchie (chips or goldfish) for $3.50 per child and snack per day
  2. Organic a la Carte: 1 drink (punch, water or juice); a yummy fruit, veggies and hummus, plus the choice of either goldfish, veggie pita chips, granola bar, or pretzels for $5.00 per child and snack per day
Payments for PLAY cafe snacks packages are available for purchase at time of registration. No crumbs all PLAY: Food consumption is to be kept to the snack area. Open PLAY space is food free.




What ages is PLAY best for?


The open/drop in PLAY space is open to children of all ages - up to age 8. Babies under 6 months with their older siblings are free. PLAY Kids after school program is for those between the ages of 4 - 8. The majority of toys and recreational features of PLAY are suitable for older toddlers, but aimed to stimulate the diverse PLAY desires of older kids too often neglected by other baby-fied or preteen arcade-like kiddie venues.




Does PLAY maintain a Lost and Found? How does that work?


PLAY is not liable for personal property. However, misplacing or forgetting a treasured item happens to us all. (Big and little kids alike!) Heeding that universal truth, PLAY Kids does have a small and casual ‘lost and found’. Whatever lives there is either disposed of or donated at the close of each semester or sooner should there be an overflow. Missing a glove? Toy? Sippy? Snack container? Book? Ask the front desk staff - we’ll cross our collective fingers and root around in hopes of facilitating a L&F reunion..




Do you offer PLAY Gift Cards?


Yes, we got you covered! Email team@playgreenpoint.com for more information.








Does PLAY Kids have a pandemic policy?


Yes. PLAY follows all rules, regulations and requirements as well as recommendations of the local, state and federal government for the health and safety of children, students, families and staff. The rules and policies included are very fluid and may be adjusted based on the pandemic and emergency needs of our space and as needed by the State & Federal guidelines. For more information check our Pandemic Handbook: http://www.playgreenpoint.com/pandemic-handbook




Do you have to wear a face mask?


Yes. PLAY requires adults to wear face masks and observe social distancing. For children up to 4 years old wearing a face mask is optional.





Medical Concerns & Emergencies

My child has a nut allergy - how allergy secure is PLAY?


So many in our child and adult community need be cautious to avoid nuts. To keep everyone at PLAY safe - we choose to just say “no” to nuts on the premises. If you or your child is allergic, do be aware we do not check or inspect bags. Thus if there is a particular sensitivity or concern, please speak to staff and do be sure we have access to necessary emergency precautions and procedures.




Sick child policy?


If a child expresses or demonstrates feeling less than tip-top, PLAY staff will contact the parent or guardian ASAP. Please do be sure to share relevant, up-to-date contact information for this and other purposes. Upon school pick up should the child’s school or teach inform us that a student is unwell, the parent or designated emergency contact will be reached when the child arrives at PLAY. Please take measures to pick up your child early should this occur. The under-the-weather child will wait in quiet play until they are picked up and taken home for family-time TLC




Sick day absences and makeups?


Each registering family enjoys TWO make up classes as part of their enrollment package.




Do you or can you administer First Aid and what does that entail?


All staff working with and around children is CPR and basic First Aid trained. Outside of lifesaving measures - we have band-aides, ice packs, reassurance, and consultations on hand. Any mishap or boo-boo is reported to parents immediately




What is your health policy during the pandemic?


PLAY follows strictly enforced pandemic precautions that include wearing a face mask requirement, social distancing, temperature check at the entrance, check-in forms. The space is cleand and disinfected multiple times a day. Hand sanitzers, disinfecting wipes are provided. For more information please check our Pandemic Handbook.





Teacher/Parent Communication

My child has a nut allergy - how allergy secure is PLAY?


So many in our child and adult community need be cautious to avoid nuts. To keep everyone at PLAY safe - we choose to just say “no” to nuts on the premises. If you or your child is allergic, do be aware we do not check or inspect bags. Thus if there is a particular sensitivity or concern, please speak to staff and do be sure we have access to necessary emergency precautions and procedures.




Sick child policy?


If a child expresses or demonstrates feeling less than tip-top, PLAY staff will contact the parent or guardian ASAP. Please do be sure to share relevant, up-to-date contact information for this and other purposes. Upon school pick up should the child’s school or teach inform us that a student is unwell, the parent or designated emergency contact will be reached when the child arrives at PLAY. Please take measures to pick up your child early should this occur. The under-the-weather child will wait in quiet play until they are picked up and taken home for family-time TLC




Sick day absences and makeups?


Each registering family enjoys TWO make up classes as part of their enrollment package.




Do you or can you administer First Aid and what does that entail?


All staff working with and around children is CPR and basic First Aid trained. Outside of lifesaving measures - we have band-aides, ice packs, reassurance, and consultations on hand. Any mishap or boo-boo is reported to parents immediately




What is your health policy during the pandemic?


PLAY follows strictly enforced pandemic precautions that include wearing a face mask requirement, social distancing, temperature check at the entrance, check-in forms. The space is cleand and disinfected multiple times a day. Hand sanitzers, disinfecting wipes are provided. For more information please check our Pandemic Handbook.





After School Program

What schools do you pick up from?


PLAY Kids staff collects students from: PS 31, PS 110, PS 132, & PS 34 at 2:30 PM each afternoon. School pick is an option parents can choose upon registration for an additional $10 per day.




Will my child be walking or taking mass transit?


Brooklyn is for walking! All our pick up locations are a quick trot from PLAY Kids. Educators and PLAY staff meet and escort student by foot to PLAY each afternoon. As with all we do - we PLAY it safe. Walking together as a group is an excellent opportunity to reinforce street safety skills such as paying attention, being mindful of other pedestrians, patiently waiting for others, and vigilant crosswalk crossing.




What about the weather? Rain, snow, sleet, and temperature extremes - how does that affect pickups and outside PLAY?


Weather can’t dampen our PLAY day! However, it is essential that parents properly prepare students for weather conditions and seasonal changes. Staff will do all they can to make sure the trip is pleasant. However, we do ask parents to prepare their child’s clothing and gear (umbrella, footwear, etc) in coordination with the daily forecast. Outdoor playtime is reserved for warmer, drier days. Other afternoons we laugh and sing indoors, regardless of the precipitation or troubling thermostat readings.




Help! I am running late? What happens now?


No sweat! PLAY Kids after school program and open play ends at 6 PM. To accommodate busy and unpredictable life and work schedules (we get it - we are parents too!), PLAY offers late pickup until 7 PM for an additional $15. Late Pick up can be arranged on an as-needed basis within 24 hours notice please. Late night pick up is to be paid at the time the parent arrives, or in advance.




What is the PLAY Kids After School refund policy?


Full refunds are available for after school enrichment up to two weeks before the start of the semester. Between two weeks and the start of the given semester, a 50% refund is available. Refund conditions are based upon enrollment, not attendance. Refunds or a proration cannot be granted for absences due to illness or vacation. Refunds will be considered in the case of overpayments or fees paid after the cancellation notice (please allow two weeks). There will be no refund in the event that your child is suspended or discharged from the program. 50% of refund is returned to original form of payment, remaining percentage is issued in the form of PLAY Kids credit. Credit valid for up to 3 months.




Unforeseen mid-semester removal or extended absence:  My child needs to pause or end their participation in the program - please assist!


Bummer! Occasional absences happen - we get it! To accommodate this scheduling shake ups, PLAY Kids extends TWO make up classes to every registering family.




Registration timing: When can I register? How early? How late? Deadlines for payment, documentations, more…?


Early registration has MANY advantages. PLAY caps classes. Interested families are encouraged to save their spot as early as they are able. Early Bird registration deals occur at the start of each semester - save cash, save your spot, preserve precious piece of mind.




Does PLAY Kids accept payment in installments? Is there a late payment policy/penalty?


PLAY Kids DOES offer installment payments. There is an additional $15 per week a payment is late. Bounced check fee is $25.




I want to upgrade to the 5 day After School program: What are the mid semester arrangements?


Sure thing! Simply contact us for mid semester prorate options - we’ll get you PLAYing straight away.




Does PLAY offer any sibling pro-rated options? Gift Certificates? Ongoing or one-time discounts, deals and specials?


Bring the whole family! PLAY Kids after school program offers a 10% sibling discount. As well as an array of eye popping, irresistible, PLAYful wallet friendly perks and packages: 10% off Early Bird Enrollment 10% off Birthday parties 10% off mini-day camps throughout the year (MLK Day, Lunar New Year, etc.) 10% off Summer Camp (Sells out EVERY Season!) Movie Night/Date Nights - 1 free movie night per semester *** 20% maximum discounts per family per semester




May I make up a missed day or lesson?


Kids get sick, we get it. Every registration includes 2 make up class options per semester.





Remote Learning Drop Off Day Camp

Help! I am running late? What happens now?


PLAY Kids remote learning program dismisses at 2 PM. Caregivers should arrive 15 minutes prior. PLAY / LFBK reserves the right to charge a late fee of $15 per 15 minutes after scheduled dismissal time.




What is the PLAY Remote Learning refund policy?


Full refunds are available up to two weeks before the start of the semester. Between two weeks and the start of the given semester, a 50% refund is available. Refund conditions are based upon enrollment, not attendance. Refunds or a proration cannot be granted for absences due to illness or vacation. Refunds will be considered in the case of overpayments or fees paid after the cancellation notice (please allow two weeks). There will be no refund in the event that your child is suspended or discharged from the program. 50% of refund is returned to original form of payment, remaining percentage is issued in the form of PLAY Kids credit. Credit valid for up to 3 months. Should Play Kids facility need to remain closed in accordance with state and federal guidelines, future sessions will be rescheduled. The current monthly payment will be issued as a credited gift card. The gift card credit will be estimated according to the days of closure.




Registration timing: When can I register? How early? How late? Deadlines for payment, documentations, more…?


You may choose one day or up to five days a week. You can register for single sessions or commit to 10 drop off sessions monthly.
WE WILL ONLY ACCEPT REGISTRATIONS MADE IN ADVANCE (at least 7 days in advance for the upcoming week).




I want to upgrade to the After School program: Is it an option?


Sure thing! Simply contact us or just check our website for programs available currently.




Does PLAY offer any sibling pro-rated options? Gift Certificates? Ongoing or one-time discounts, deals and specials?


Bring the whole family! PLAY Kids programs offers a 10% sibling discount. As well as an array of eye popping, irresistible, PLAYful wallet friendly perks and packages: 10% off Multiday Registration for After School Program 10% off 10 Session Remote Learning Pack 10% off Birthday parties *** 20% maximum discounts per family per semester




May I make up a missed day or lesson?


No make up classes are available for Remote Learning program.




What equipment is required for Remote Learning?


We require that children will bring their laptops/tablets, chargers, headphones, list of logins/passwords as well as remote learning school instructions.





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PLAY Kids 33 Nassau Avenue, Brooklyn, NY 11222

 PLAYSPACE HOURS: weekdays 12:30-6pm; weekends 8:30am-5:00pm

team@playgreenpoint.com | 718-387-2071

© 2019 PLAY Kids Greenpoint

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